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Frequently Asked Questions

What platform do you use for tutoring sessions?

We use the free-to-use and secure mobile app:

  • Signal

Download for iOS

Download for Android

Are tutoring sessions done with video or audio?

In order to save internet bandwidth for both, the students and tutors, sessions are done audio call only. Videos can be turned on/off as needed.

What type of tutors do you have?

All of our tutors have teaching credentials with real school & online teaching experience. We send subscribers a "teacher profile" which covers a tutor's education, work history, specialties and contact info.

Can we change tutors?

Yes, you can. Send us a detailed message with the reason why you'd like to change and we will assign you a different tutor.

What curriculum do you use?

We integrate with the curriculum that the student is currently using. Please note that our tutors will need access to the student's curriculum. 

If you haven't a chosen curriculum yet, send us a message.

What time are the tutoring sessions?

Any time that works best for your family. We work around your schedule and availability. 

What grade levels do you cover?

We can help students from kinder all the way to college. We're fully-equipped to help any grade level. 

What countries do you serve?

We can help students from all over the world. We work with your time zone & availability.

When will my free trial session take place?

When our team is finished reviewing the information you've provided us and have matched your kid(s) with a learning coach, we will reach out to you to coordinate the best date and time that works for you.

Will I get charged for this 1-hour trial session?

This session is 100% free. There are no obligations, no contracts, no need to leave payment info or buy anything.

What is the "Parents Helping Parents referral program?

It's a way parents can get their subscriptions at no cost plus create an extra income stream by referring students to us. Referrers get paid a $100 and/or $200 referral fee for every student they refer to us. We also offer performance-based bonuses & milestones.  Click here to learn more.

How often will I get billed for my subscription?

Subscriptions are automatically renewed and billed every 30 days. You will be sent email and text alerts with the option to pause or cancel your subscription prior to billing.

Can I cancel my account?

Yes, you can cancel your account anytime. There are no long-term contracts or obligations. Just give us the word and we'll cancel your account.